The Online Disconnect: Building Impactful Relationships with Members in a Modern Landscape
TRAVIS EVERETTE • Every facet of our society is gravitating toward more layers of interconnectivity. However, it appears the more avenues we have to interact, the less meaningful those encounters have become. The most important currency of any REALTOR® Association is the relationship with its members. The foundation of a thriving, active, and happy membership base remains steadfastly rooted in licensees who truly feel connected to their industry and their Association. Personal connection may change in form or function, but not in importance
Is Good Enough GOOD Enough?
PAM ERMEN • This session will challenge you to raise the bar…once again! How can you be even more effective in an industry that demands relevance and connection in “real time”? Knowing yourself and the members you serve better than ever is a necessity. We’ll discuss “Next Level” Leadership strategies for building a collaborative team that is prepared to communicate the mission of your association and the real estate industry we represent with renewed passion! 60-90 mins
Collaboration … the By Product of a Healthy Culture!
PAM ERMEN • It’s been said… “If you want something to change, GET UNCOMFORTABLE!” Healthy collaboration allows for just that. It’s the foundation of a POWER culture that encourages equal amounts of cooperation, creativity and conflict. If you’re ready to allow for brainstorming that challenges the status quo… where the only true rules of engagement are respect for others time, talent and ideas… then join us for this enlightening session!
There’s No Font For Sarcasm…Managing a Multi-Generational Workplace
TRISTA CURZYDLO, JD • Can u be #dooced 4 that tweet? LOL staff mtngs r so old skool. Different experiences shape the work ethics and motivation of employees in the workplace. This course examines how generational cohorts work together and against each other and aids every employee in developing a new approach to communicating and working effectively with others. Using the real life experience of an Association EO and former Association Legal Counsel to pepper the course with real life cases and humor, this course is the perfect mix of theory and practice. 60 mins
Intellectual Property Law for AEs Who Hate Lawsuits
TRISTA CURZYDLO, JD • Your members deserve and expect timely information in an exciting and engaging manner. Associations that provide this information need to be able to identify what materials are subject to intellectual property protection and how to properly use them without infringing on the rights of another. This course provides an introduction to Intellectual Property protection in the United States and AEs will leave with best practices to implement when designing and presenting information to their members. 60-90 mins
Get Underwhelmed! Step-by-Step Strategies for a Successful Day™
CHANDRA HALL • “I’m so underwhelmed today!” Don’t you wish that sounded more like you? Success requires the ability to rise above the day-to-day distractions which try to derail our progress: a ringing phone, a last minute meeting, computer issues . . . you can add to this list. Chandra Hall offers strategies to create meaningful, vision-connected goals and provides the steps to achieve them. Learn how to shift your mindset when annoyances try to pull you away from your action plan. Leverage your strength of purpose and build a strategy to success, one step at a time. 60 mins
The Languages of Appreciation in the Workplace
CHANDRA HALL • To empower an organization, you must empower its people. Learn how to enhance your role as a relationship manager in your organization by demonstrating appreciation in ways that maximize the impact for each individual. The art of appreciation is the key to transforming any work culture from mediocrity and burnout to productivity and results. Discover how to implement this ‘people come first’ language of appreciation approach and watch your success soar! 60 mins
Leadership … Winning Others Over vs. Winning Over Others
ED HATCH • Better leadership starts with communication skills that seek to understand and engage those on the team. So, how do you go about winning the cooperation of others in an environment of strongly felt differences? The answer is to understand, master, and implement the principles of influence, persuasion, leadership, and negotiation. Observe how to appropriately respond to each to build consensus and reach agreement. 60-90 mins
Listen – Learn –Lead … The Key to Successful Leadership
ED HATCH • The most common mistake in attempting to lead, persuade, and/or influence another person is to do so when they are not receptive. Your efforts will either fall on deaf ears or be misconstrued. The challenge, therefore, is to first create a receptive environment, and that begins with … listening. 60-90 mins
Persuasive Leadership from the Inside Out
JACKIE LEAVENWORTH • How can you define yourself as a leader? What makes others buy into your vision? The self-aware leader builds core values for their team from the inside out. Their authenticity draws passion and commitment to succeed from those around them. Find out how discovery can power design in this enlightening session. 60-90 mins
Follow the Leader: How to Build, Lead, and Grow a Team by Focusing on Company Culture
MARC CUNNINGHAM • The success of a team is the responsibility of the leader and leading and managing your team is easier than you think. There are three things you must bring to your office every day in order to make your team wildly successful. We will discuss the difference between a leader and a manager, learn how to properly hire, train, motivate, compensate, evaluate, and hold your team members accountable, and . . . when and how to fire. Your ability to effectively lead your team is not based on your personality or your charisma – it is based on 3 specific behaviors that you engage in. Whether you have 1 or 100 employees, effective leadership and management at all levels is a must for any company that wishes to succeed. 60-90 mins
JMAN MANEIRO • A session on public speaking from a speaker that is designed to help anyone become better at speaking. Do you have to give speeches, interviews, run meetings, go to networking events or communicate with other people in any way? Then this is the class for you. We will give you all the tools and strategies to be sure that every speaking opportunity is a success. 60-90 mins
3 E’s Every AE Needs: Engagement, Efficiency & Effectiveness
JMAN MANEIRO • How can an association executive to wear so many hats and still exceed the members’ expectations? The answer is technology. In this session, Jeremias “JMan” Maneiro shows how to boost member attendance, involvement, and awareness by communicating across different media more effectively, strategically, and intentionally. Technology can bring together systems, delegation, and outsourcing to enhance efficiency and free up executives to focus on the high-level tasks that impact their organizations. All this can be accomplished on a budget while tracking the ROI of every dollar spent. 60-180 mins
“His presentation, ‘The Three E’s that Every AE Needs: Engagement, Efficiency, Effectiveness’, was awesome! I heard nothing but positive reviews in my conversations with AEs after his session, they thought he was ‘the Bomb’! JMan was engaging, thought provoking, and high energy. We will definitely use him again in the future. Thanks JMan!” – Young Brockhouse, Vice President, Professional Development, Illinois REALTORS®
5 Ways to Enhance Member Engagement Using SMV
JMAN MANEIRO • In this session, you’ll evaluate the different social media and video platforms and determine the most effective techniques for communicating with members across all generations. We will discuss how to boost attendance at association activities, increase committee involvement and fill the seats for all educational events by using a simplified and streamlined strategy for success. 60 mins
Creating Engaging Education for the Next Generation of REALTORS®
MAURA NEILL • One of the biggest challenges facing associations is proving the value of membership, especially to the next generation of REALTORS®. Education, formerly a cornerstone of association services, has lost its luster. Topics that were once all the rage (social media, technology, video) no longer carry the buzz they once did, as they are second-nature to young professionals and new members. We’ll discuss how to use the resources at your disposal to abandon the status quo and revamp your educational offerings to engage the next generation in new and innovative ways, bringing the value of association membership to the forefront. 60 mins
Agent Before Association: Revolutionizing the Nordstrom Way
MAURA NEILL • The Nordstrom department store is legendary for exemplary customer service: from the earliest beginnings of Nordstrom, a sign hung that read, “If We Sell You Well, Tell Others. If Not, Tell Us.” Well known for putting customer over company, Nordstrom salespeople are empowered to always make it right for the customer. Nordstrom’s business philosophies easily translate into other industries and provide useful lessons for today’s Associations.. By viewing the agent as customer, Associations can rethink their missions and continue to prove – and improve – the value of Association membership. and help to revolutionize our industry. 60 mins
Spin It: Public Relations for Associations
MAURA NEILL • Public relations and media relations can be a huge asset to any association, large or small, but the expense of hiring a full-time PR professional can be prohibitive. It’s a little-known fact and a rarely-practiced strategy, but you can be your own public relations advocate in-house. Whether you are a local board or state association, there are a few simple steps you can take to connect with the press and be more visible to both the media and consumers. You don’t have to spend thousands to hire a public relations firm to have contacts in the press, and you don’t have to become a relentless self-promoter or a broken record. You just have to have the right tools in your arsenal and know how to use them. 60 mins
Give to Grow: Community Service and the Association
MAURA NEILL • Creating bonds within communities create a strong bond between local organizations and non-profit, bolster the REALTOR® name and brand with the public, and create an stronger sense of credibility that the REALTORS® and the REALTOR® association truly are the voice of real estate in the community. Founder of “Trick or Treat for the Troops” and “Hot Dogs for Homeless Dogs” in her community, as well as a strong believer in giving back, Maura Neill will show you how you can involve your members and association leadership in creating charity events and relationships with non-profits as a way to stay in touch and foster a deeper connection and engagement with the public, how to choose reputable organizations to align with, and how to get the word out to the media about the good work you’re doing. 60 mins
What’s Your Story? Storytelling Marketing for Associations
MAURA NEILL • Storytelling is an ancient art; it captivates us all, captures our imaginations, and when used effectively, can make you stand out from the crowd. Storytelling creates understanding and insight into your Association as a story for consumers and agents; it creates affinity, even with those not actively involved and engaged with the Association; and it provides your organization the vehicle for unique, compelling content. Whether you are promoting RPAC, events and education, or member services, the way you tell your Association’s story has the power to help you both recruit and retain your members, to prove and improve the value of membership. So what’s the story you’ll share? 60 mins
Perception and Reality: Composing Your Leadership’s Perfect Year
MAURA NEILL • Association Executives (and staff) can play a large role in the success of Association Leadership. Helping your leadership become an effective leader and enjoy a successful year can mean assisting them with developing their leadership skills, utilizing and constantly improving your emotional intelligence, and most of all, recognizing that there are many realities in your organization and that your perception — your reality — may not be the perception of all of the other players. In this session, attendees will test their own perception and compare it to others’, using music and visual arts, interactive discussion of how we perceive our environment, and how we apply our emotional intelligence to interact and relate to those with whom we work closely — from your leadership to your volunteer members, your staff to Association’s membership as a whole. 60 mins
The Power of Synergy— How to Work with Volunteers
MELANIE MCLANE • The AE sets the association culture, which should involve mutual respect and shared goals. Not all volunteers are on board with the association culture. Some volunteers become involved because of personal agendas, whether it is building a resume or trying to “fix the board.” The AE is also challenged with drawing members from various specialties into the association, as well as bringing in fresh faces and developing future leadership. Gain tips and techniques you need to interact with your diverse members while still accomplishing association goals.
Procuring Cause: Whose Commission Is It, Anyway?
MELANIE MCLANE • Commission issues affect REALTOR® associations, as well as REALTORS®. When a dispute over a commission arises, the local AE or staff may need to convene an arbitration hearing panel. Guiding a hearing panel through an arbitration hearing is often a challenge for an association executive or professional standards administrator, particularly if there are few such hearings at their local association. This workshop is designed to assist the AE or Pro Standards Administrator to work confidently with arbitration panels for the benefit of the association’s members.
So What Have You Done for Me Lately?
MELANIE MCLANE • Many members take the association and its many activities for granted. Some, if not many, members are ignorant of the amount of services provided by an association. Many members think of the board as “only the MLS” and tend to see membership as a cost of doing business, not a benefit. In this workshop, we’ll discuss ways to both increase value to the members as well as communicate to the members the value added by an association.